St. Jude Medical is a Fortune 100 company where I led the creation of user-centered software solutions. Working simultaneously on multiple projects, I was involved in all facets of conceptual product design and software development as I managed project activities and collaborated closely with cross-disciplinary team members. At St. Jude, I formalized a powerful system for product design in the medical industry by combining Interaction Design principles & best practices with classic Human Factors methods. My activities included ethnographic customer research, mockup and prototype development, and detailed requirements definition. I also led usability testing and participated in design reviews throughout the product lifecycle to ensure that the final product would meet customers' expectations. As the senior staff member of a strategic department, I supported hiring, mentored colleagues and provided training throughout the organization. Projects included:

• Merlin™ PCS (Patient Care System) hardware and software
• PSA (Pacing System Analyzer) Wanda software
• [Next Generation] Pacemaker & ICD software
• Identity® ADx Pacemaker software
• Atlas+™ & Epic2™ ICD software
• HouseCall™ Plus Remote Patient Monitoring System software

Principal Design Consultant
Cooper Interaction Design (July 1999 - July 2002)

At Cooper, I specialized in humanizing technically-complex products. I led interaction design consulting engagements, performing ethnographic research, persona modeling, interaction framework conceptualization, design refinement, and implementation support. I also helped formulate Cooper methodology and best practices, supervised multiple design teams, and wrote and delivered training courses. I delivered design solutions in the domains of medical device technology, wireless networking, e-commerce, network intelligence, web design and CRM applications. Projects included:

• Cooper: designed Office Telephone product concept
• Cooper U: developed and taught Interaction Design training courses to corporate audiences
• St. Jude Medical: designed software for Pacemaker and ICD systems
• Hewlett-Packard: delivered persona models for internet technology concept
• [Large technology company]: designed software for wireless networking tool
• Homophone Zone: designed web application
• SAP Portals: designed software for enterprise portal administration
• WebGain: designed application for Java coding environment (supervisor)
• Bizrate: designed e-commerce web site
• VerticalNet: designed corporate web portal
• Terraspring: designed application for web-based server farm management
• SAP:designed marketing campaign management CRM software (patent-pending) and designed call center CRM software
• Centile: software design for IP-PBX phone application

Freelance Designer
d.b.a. Elizabeth Bacon/Muse All Design (January 1998 - July 1999)

I performed freelance work in the fields of Graphic Design, Web Design, Exhibit Design and Product Design prior to entering the field of Interaction Design. Projects included:

• Gingko Design: designed and implemented web site
• Palo Alto Jr. Museum: designed structural piece for exhibit on "Mapping"
• HAT: designed San Francisco band's visual identity, and also created "Illumination" album art
• Stump Records: designed and implemented web site
• FootNotes Literary Walk: designed visual identity, and implemented web site
• SFSU Classics and Comparative Literature departments: designed promotional posters
• "CAVU: Concepts and Visions Unlimited": designed, organized and produced design exhibit at SFSU
• "Life and Death on the Nile": designed, organized and produced museum exhibit at SFSU
• iNetsis LLC: implemented numerous web sites as web development contractor
• TVT's Biobox: coordinated exhibit booth at NARM convention
• DAI forum: designed visual identity for SFSU student organization
  

PUBLICATIONS & PATENTS

• “Designing for Medical Devices,” Device Design Day speaker (2011)
• “Interaction Design for Medical Systems,” Devise whitepaper (2011)
• “Scenarios for Design,” Interaction’10 workshop (2010)
• “Death to Personas! Long Live Personas!” Catalyze webinar presentation (2008)
• “Interaction Design Practicum,” teacher at Cooper U (2008)
• "Estimating Implantable Medical Device Longevity," USPTO patent application through SJM (2007)
• "Determining Parameter Setting Change Context," USPTO patent application through SJM (2007)
• "System and Method for Tracking ST Shift Data Utilizing Histograms," USPTO patent application through SJM (2007)
• "Methods and Systems for Trending ST Segment Changes Over Time," USPTO patent application through SJM (2007)
• "Defining Interaction Design," ACM <Interactions> magazine (2005)
• "Creating and monitoring automated interaction sequences using a graphical user interface," USPTO patent application through SAP (2004)
• "Teams Attack!" North American Pylon (2004)
• "Successful Product Design for the Medical Device Industry," Cooper-published white paper (2002)
• "Scenario-Based Approach to Design," CHI2001 conference papers, co-authored with R. Reimann (2001)
• "Nothing is Sacred," film criticism, in Ke-thar'-sis literary journal (1997)
• "Dhamma," poem, in Ke-thar'-sis literary journal (1997)
• "Arianna," play, written, directed and performed at Stanford University's Full Moon Faerie Tales (1995)
• "Lazeryd,” French Design Patent for triangular binder system to store compact discs (1994)

SELECT SKILLS

• Notable leadership and advocacy capabilities, including public speaking & training
• Extraordinary communication and project management skills
• Deep intellectual capacity to learn and advance any domain
• Strong knowledge of product development best practices, including:
• Agile development (Scrum and XP)
• Regulatory guidance & Human Factors Engineering approaches for medical industry
• Technical expertise with Adobe Creative Suite, Omnigraffle/Visio and Microsoft office software (both Windows and Mac platforms)

EDUCATION

Stanford University, BA in English and French Literature (1991-1995)
San Francisco State University, MA in Industrial Arts (1998-2000)

ORGANIZATIONS

Interaction Design Association (IxDA), Director Emeritus
Association of Computing Machinery, Member

KEY REFERENCES

• Alan Cooper, Founder, Cooper Interaction Design
• Others upon request